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Customer Contact Team Member (CCT022)

Added 19 days ago


To act as first point of contact for the client using all of the above skills to take a detailed witness statement of events in relation to client injury


  • Speaking with the customers via email and phone
  • Obtaining and drafting a full detailed witness statement based on the customer’s instructions in relation to injury claims
  • Developing and maintaining knowledge of claims process for Medical Negligence, RTA and Personal Injury claims.
  • Building rapport with customers ensuring all accurate information is taken and entered onto the system
  • Monitoring own task list making sure all leads are called/texted/emailed daily to chase the customer for instructions
  • Ensure individual targets/KPI’s are met on a monthly basis
  • Follow up customer calls where necessary
  • Manage and resolve customer complaints
  • Action all post on files and deal with accordingly
  • Assisting others with any other duties as and when required
  • Liaising with supervisors where necessary
  • Adhering to GDPR processes


  • Excellent verbal, written communication and telephone skills.
  • Exceptional attention to detail
  • Team player
  • Exceptional customer care skills
  • Ability to adapt to different situations
  • Call centre experience preferred
  • Good listening and organisational skills
  • Grade A – C in GCSE English language


Monday to Friday shifts 8:30am to 16:30pm or 9:30am to 17:30 or 10:00am to 18:00pm
Saturdays 10am to 4pm. Saturdays required to work one in every 4-week rota period and Bank holidays.

Starting salary £15,000.00

  • With an increase to £15,500.00 after 6 months (dependant on your appraisal score)
  • With an increase to £16,000.00 after 12 months (dependant on your appraisal score)
  • With an increase to £16,500.00 after 18 months (dependant on your appraisal score)

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Closes24th Feb 2020

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