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Customer Contact Team Member

Added 2 months ago

ROLE:

To act as the first point of contact for the client using all of the below skills to take a detailed witness statement of events in relation to client injury.

MAIN RESPONSIBILITIES:

  • Speaking with the customers via email and phone.
  • Drafting a full detailed witness statement based on the customer’s instructions in relation to injury claims.
  • Build up rapport with customers ensuring all accurate information is taken and entered onto the system.
  • Monitoring own task list making sure all leads are called/texted/emailed daily to chase the customer for instructions.
  • Ensure individual targets/KPI’s are met on a monthly basis.
  • Follow up customer calls where necessary.
  • Manage and resolve customer complaints.
  • Action all post on files and deal with accordingly.
  • Assisting others with any other duties as and when required.
  • Liaising with supervisors where necessary.

ESSENTIAL SKILLS AND EXPERIENCE:

  • Attention to detail
  • Excellent team player
  • Good customer care skills
  • Ability to adapt to different situations
  • Call center experience preferred
  • Excellent telephone manner and listening skills
  • Good listening and organisational skills
  • Grade A – C in GCSE English language

Monday to Friday shifts 8:30am to 16:30pm or 9:30am to 17:30 or 10:00am to 18:00pm
Saturdays 10am to 4pm. Saturdays required to work one in every 4-week rota period and Bank holidays

Starting salary £15,000.00

  • With an increase to £15,500.00 after 6 months (dependent on appraisal score)
  • With an increase to £16,000.00 after 12 months (dependent on appraisal score)
  • With an increase to £16,500.00 after 18 months (dependent on appraisal score)

Vacancy Overview

LocationSouthport
Salary£15,000
ContractFull-time
ExperienceNon-legal
DepartmentOperations
Closes7th Jul 2019

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