Back to vacancy list

Customer Contact Team Member

Added 14 days ago

ROLE:

To act as first point of contact for the client using all of the above skills to take a detailed witness statement of events in relation to client injury

MAIN RESPONSIBILITIES:

  • Speaking with the customers via email and phone
  • Drafting a full detailed witness statement based on the customer’s instructions in relation to injury claims
  • Build up rapport with customers ensuring all accurate information is taken and entered onto the system
  • Monitoring own task list making sure all leads are called/texted/emailed daily to chase the customer for instructions
  • Ensure individual targets/KPI’s are met on a monthly basis
  • Follow up customer calls where necessary
  • Manage and resolve customer complaints
  • Action all post on files and deal with accordingly
  • Assisting others with any other duties as and when required
  • Liaising with supervisors where necessary

ESSENTIAL SKILLS AND EXPERIENCE:

  • Attention to detail
  • Excellent team player
  • Good customer care skills
  • Ability to adapt to different situations
  • Call centre experience preferred
  • Excellent telephone manner and listening skills
  • Good listening and organisational skills
  • Grade A – C in GCSE English language

Monday to Friday shifts 8:30am to 16:30pm or 9:00am to 17:00 or 10:30am to 18:30pm
Saturdays 10am to 4pm. Saturdays required to work one in every 4-week rota period and Bank holidays

Starting salary £14,500.00

  • With an increase to £15,000.00 after 6 months (dependant on your appraisal score)
  • With an increase to £15,500.00 after 12 months (dependant on your appraisal score)
  • With an increase to £16,000.00 after 18 months (dependant on your appraisal score)

Vacancy Overview

Location Southport
Salary £14,500
Contract Full-time
Experience Non-legal
Department Operations
Closes 13th Jan 2019

Apply Now…

Unfortunately this vacancy is now closed
Any Questions?

We know that making a claim can raise a few questions, here are some of the ones we get asked most often.

Read our FAQs

Contact Details
Phone
03300 080 321
Email
jobs@fs.co.uk
Southport
Dukes House, 34 Hoghton Street, Southport, PR9 0PU
Manchester
St James's Tower, 7 Charlotte Street, Manchester, M1 4DZ
Map of the UK