Back to vacancy list

Customer Contact Team Member

Added 22 days ago


To act as first point of contact for the client using all of the above skills to take a detailed witness statement of events in relation to client injury


  • Speaking with the customers via email and phone
  • Drafting a full detailed witness statement based on the customer’s instructions in relation to injury claims
  • Build up rapport with customers ensuring all accurate information is taken and entered onto the system
  • Monitoring own task list making sure all leads are called/texted/emailed daily to chase the customer for instructions
  • Ensure individual targets/KPI’s are met on a monthly basis
  • Follow up customer calls where necessary
  • Manage and resolve customer complaints
  • Action all post on files and deal with accordingly
  • Assisting others with any other duties as and when required
  • Liaising with supervisors where necessary


  • Attention to detail
  • Excellent team player
  • Good customer care skills
  • Ability to adapt to different situations
  • Call centre experience preferred
  • Excellent telephone manner and listening skills
  • Good listening and organisational skills
  • Grade A – C in GCSE English language

Monday to Friday shifts 8:30am to 16:30pm or 9:00am to 17:00 or 10:30am to 18:30pm
Saturdays 10am to 4pm. Saturdays required to work one in every 4-week rota period and Bank holidays

Starting salary £14,500.00

  • With an increase to £15,000.00 after 6 months (dependant on your appraisal score)
  • With an increase to £15,500.00 after 12 months (dependant on your appraisal score)
  • With an increase to £16,000.00 after 18 months (dependant on your appraisal score)

Vacancy Overview

Location Southport
Salary £14,500
Contract Full-time
Experience Non-legal
Department Operations
Closes 26th Mar 2019

Email Vacancy

Apply Now

Send vacancy to a friend

Apply Now…

Any Questions?

We know that making a claim can raise a few questions, here are some of the ones we get asked most often.

Read our FAQs

Contact Details
03300 080 321
Dukes House, 34 Hoghton Street, Southport, PR9 0PU
St James's Tower, 7 Charlotte Street, Manchester, M1 4DZ
Map of the UK