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Head of Operations – OPS005

Added 4 months ago


To plan, monitor and improve the day-to-day running of business to ensure that productivity is maintained and enhanced


  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Regularly evaluate the efficiency of business procedures according to organisational objectives and apply improvements
  • Work with the Fletchers management teams to make decisions for operational activities and set strategic goals
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee internal customer support processes and organise them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analysing and interpreting data and metrics
  • Ensure that the company conforms to established operational regulations


  • Proven experience as a Head of Operations or equivalent position
  • Black Belt Six Sigma (or equivalent) qualification
  • Excellent organisational and leadership abilities
  • Outstanding communication and people skills
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Excellent knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and relevant business software
  • Job Number OPS005


Vacancy Overview

Closes21st Jul 2019

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Unfortunately this vacancy is now closed