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Inception Team (INC007)

Added 15 days ago


To take details and set up cases relating to people who have been involved in a Motorcycle/Car Accident under the supervision of the team supervisor.


  • Deal with both of the email folders – open new files, answer client’s emails, drag post onto the correct files
  • Run the appropriate paperwork on a variety of claims from Serious Injury, Road Traffic Accident cases and litigation cases
  • Manage your own case load and task list
  • Call client to chase claim packs, deal with correspondence from police, sources of cctv and contact witnesses
  • Act as the first point of contact for most clients and advise them of the claims process
  • Get injury updates
  • Get clients back on board
  • Assist towards the department’s target by getting claim packs back as quickly as possible
  • Notify supervisor when a file needs transferring to the next team and when the claim can be submitted to the Ministry of Justice portal
  • Answer incoming phone calls and all emails in personal email folder
  • Any other duties


  • Good organisational skills
  • Good IT skills
  • Good client care skills

Starting salary £15,000.00

  • With an increase to £15,500.00 after 6 months (dependant on your appraisal score)
  • With an increase to £16,000.00 after 12 months (dependant on your appraisal score)
  • With an increase to £16,500.00 after 18 months (dependant on your appraisal score)


Vacancy Overview

Closes27th Oct 2019

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