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Lead Initial Claim Assessment Solicitor (CCT046)

Added 16 days ago

ROLE:

To provide an initial legal assessment on our potential medical negligence claims received and assessed by our customer contact team.

This role would suit a qualified solicitor with medical negligence experience, who can work in a fast paced environment to both provide specialist legal input to claims and in a secondary function inform better ways of working for non legal staff.

 ESSENTIAL SKILLS AND EXPERIENCE:

  • Qualified solicitor or equivalent
  • Experience of handling medical negligence claims
  • Excellent attention to detail
  • Commercial perspective – both in terms of identifying cases and in understanding the importance of the efficient transfer of work to the legal team
  • Ability to consistently hit tight KPI/target deadlines both as an individual and as part of a team
  • Ability to problem solve
  • Identification of limitation, capacity and testatory issues
  • Able to demonstrate an understanding of business efficiency

DESIRABLE SKILLS AND EXPERIENCE:

  • Some knowledge of Proclaim or similar case management system
  • Previous supervisory or management experience
  • Informing development of guidance for ways of working and coaching of more junior staff

KEY ACCOUNTABILITIES:

  1. Technical
  • Act as the legal conduit between the operations and legal teams for the Medical Negligence claims vetting process. This involves:
    • Working closely with the Head of Sales, Head of Operations and Head of Excellence (Medical Negligence) to lead and support the development of a streamlined vetting process for medical negligence claims
    • Performing focussed legal vetting on medical negligence claim leads, provided by the customer contact team, which involves identifying cases which upon qualified legal assessment have very poor or no prospects of success, and directing claims with potential
    • Monitoring trends in claims (including performance trends) and work with the Head of Operations and Head of Sales to identify and direct any resulting improvement opportunities within the Customer Contact Team (CCT)

 KPIs/OUTCOME MEASURES

  1. Quality of claims leads sent to Medical Negligence team
  2. Number of claims leads sent to Medical Negligence team

 RELATIONSHIPS

  1. Provides a service to…
  • The Medical Negligence Department
  1. Receives a service from…
  • Customer Contact Team
  1. Acts as a champion for…
  • Developing excellent practice for assessing and directing claims

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