Fletchers Solicitors
Serious Injury and Medical Negligence
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Team Leader -Medical Negligence (MNSIU077)

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Team Leader -Medical Negligence (MNSIU077)

Added 1 month ago

Are you looking for your next role? Do you have Medical Negligence experience and Experience of leading or managing a team?
If so Fletchers have an existing opportunity to Join our growing Medical Negligence team! The role will be to lead and develop a Medical Negligence team to meet the needs of our customers and deliver Fletchers Medical negligence plans

Strategy & Execution
• Implement departmental plans in team to deliver Fletchers’ priorities
• Ensure that the team provides excellent customer service
• Ensure the team achieves their agreed performance targets
• Deliver the appropriate objectives on “The Pitch”
• Support the budgeting process for the Medical Negligence department
• Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Leadership & Management
• Lead the team, managing the team members
• Coach, develop and support team members
• Model “Wise, Kind and Strong” management behaviours
• Promote a “cradle to grave” fee earning environment where all lawyers are constantly developing and meeting their potential

• Provide advice and guidance on any and all Medical Negligence issues
• Ensure cases are progressed appropriately and customer satisfaction is delivered
• Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

Delivery of key output metrics:
• Fees
• Work Done
• Customer satisfaction
Delivery of key input metrics:
• Team chargeability %
• Letters of claim sent, cases served and cases settled
• RA1 and RA2 acceptance rates
• Win rate
• Zero data breaches
Delivery of other key metrics:
• Team engagement

Provides a service to…
• Customers
Receives a service from…
• Heads of
• Finance
• People
• Systems
• Facilities
• Customer & Marketing
• Compliance
• Operations
• Medical Law Pagination Services (MLPS)
• Third party providers (e.g. other pagination services, medical experts etc)
Acts as a champion/pressure group for…
• Good legal practice in Medical Negligence cases
Governance group membership
• Team Leaders

• Experience of successfully leading or managing in a Medical Negligence team
• Experience of running a wide variety of Medical Negligence claims
• Ability to deliver excellent customer service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting team members
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
• Strong analytical skills

What you can expect from us:

• Bonus scheme
• 35 days holiday including bank holiday and we close for Christmas
• Option to purchase 3 extra days holiday
• 3 days additional day holiday on the 5th, 7th and 9th full year of employment.
• Sick pay – after completion of probation
• Flexible agile working environment
• Company events
• Pension scheme
• Work life balance
• Value awards
• Breakout rooms with free tea and coffee, TVs, table football and comfy sofa’s to relax on your breaks when working in the office
• Internal Progression


Our people are at the heart of everything we do! We take pride in the results gained for our clients and go the extra mile to get justice.

Fletchers are an employer of choice, rated a top 80 Law Firm by the Times. We believe that diversity drives innovation, we are all different people aiming for the same goal to get our customers the compensation they deserve. Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development and wellbeing.

If you have got the talent, ambition and focus and are looking for a stimulating and rewarding career with the opportunity to grow and develop, a workplace where you are a valued member of the team and not just a number, we would love to hear from you.


We reserve the right to close this role before the date specified depending on the calibre and volume of candidates




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