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Covid-19 Update

COVID-19 UPDATE

We’re still here for you – but our means of contact has changed

Due to the coronavirus outbreak and recommended measures from the government, nearly all our workforce are now working remotely from home. This has been a monumental internal effort, but we wanted to ensure that we are doing all we can to protect our team members and to do our bit to help fight this virus.

Our service to you should be business as usual, with the exception of direct inbound calls to your case handler, which are now not possible. Please email your handler for a call back, or call through to our main number at the top of this website, and speak to the team on reception. Voicemail may not be accessible during this time. Again, if you have any issues speaking to your case handler, please email our Customer Service team and they will call you back during office hours.

Please also do not attend our offices in person during this time, instead please contact your case handler virtually to arrange a meeting either by video conference or phone.

How we’re processing payments

We will also be unable to make any payments by cheque during this time, as they require a physical signature, so if you are due to receive your compensation please contact your case handler to discuss setting up a BACS payment – which we can easily organise for you and is much quicker than a cheque in any event.

Please be assured that despite everything going on around us, your case will continue to progress and, aside from the temporary change in phone protocol, we will be operating ‘business as usual’.

We remain customer-focused

As the situation progresses, we will be reviewing Government advice daily and will provide you with an update as soon as we hear anything further.

Our main focus during these unprecedented times is keeping our team members safe, while continuing to deliver a first-class service to you, our clients. Please look after yourselves and those around you. And we thank you for your continued patience.

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  • IIP - Investors in People
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