Public Liability Claims Public Liability Claims
Public Liability Claims

Public Liability Claims

Fletchers Solicitors can help you get justice and compensation for a public liability claim

We have a passion for supporting pedestrians, cyclists, and other road users whose safety has not been ensured by public authorities.

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What are Public Liability claims? 

Public liability claims refer to legal actions brought by members of the public who have suffered personal injury in a public place. Claims are brought against individuals, businesses, or organisations when there is negligence or misconduct at play, on the part of the defendant. Public liability claims typically arise in scenarios where the defendant owes a duty of care to the public, such as in the operation of a business or the maintenance of public spaces. Examples include slip, trip and fall accidents in a supermarket or general store, and injuries caused by faulty products. Public liability insurance is required by all businesses to protect against the financial consequences of such claims. At Fletchers, our specialised public liability lawyers offer expert legal counsel and support to help you seek compensation for your injuries.

What are the most common causes of public liability claims?

Our experienced team has skilfully handled numerous public liability claims, advocating for the rightful justice you deserve after sustaining injuries where another party was at fault. We regularly support clients with a variety of common public liability claims, including:

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  • Slips, trips, and falls resulting from hazards such as potholes, dangerous footpaths and other surfaces which have been left untreated during winter conditions 
  • Slips, trips and falls resulting from slippery surfaces in supermarkets and other business premises open to the public 
  • Obstructions on roads, pedestrian footpaths, or trip hazards 
  • Injuries caused by objects, such as falling from heights or encountering sharp objects that should have been secured and made safe.

Since the circumstances of each public liability claim vary, it’s important to enlist the support of a professional public liability solicitor who understands the complex nature and nuances of a public liability claim.

What injuries can be sustained from a public liability accident?

Public liability accidents can result in a range of injuries and symptoms, which may vary in severity. 

Common injuries sustained in a public place include: 

  • Bruising and sprains  
  • Eye injuries  
  • Scarring  
  • Soft tissue injuries  
  • Fractures   

Symptoms may present as pain, swelling, bruising, limited mobility, dizziness, headaches, and cognitive impairments.

How are public liability accident injuries treated?

Considering the diverse range of injuries that can result from public accidents, there exists a multitude of treatment approaches to address them, including: 

Soft tissue injuries, strains and bruises: Initial treatment usually consists of rest, ice, compression, and elevation (commonly referred to as RICE). While minor strains can often be managed effectively at home, more severe strains may require hospitalisation or surgical intervention. 

Treating burns should be dealt with quickly, in order to minimise the damage. The NHS recommends cooling the burn with lukewarm water to alleviate pain and reduce swelling. They also recommend that medication such as paracetamol or ibuprofen can also help relieve any pain caused by the burn. Specialised treatment may be required if the burn is severe. Proper wound care, pain management, and infection prevention are fundamental aspects of burn treatment to ensure optimal healing and recovery. 

Fractures may require surgery, or physical therapy to promote proper healing and restore function. 

Eye injuries can be delicate ones to treat. Depending upon the type of injury sustained to the eye, there are various types of treatments that may be required: 

In the event of chemical exposure to the eye: 

  • Avoid rubbing the eyes. 
  • Immediately flush the affected eye with copious amounts of water, utilising the nearest source of water. 
  • Seek medical assistance whilst continuing the flushing process or promptly after 15 to 20 minutes of continuous rinsing. 
  • Refrain from bandaging the eye.

(Source – Mayoclinic

For a blow to the eye: 

  • Apply a cold compress to the affected area, ensuring not to apply pressure directly on the eye. 
  • Consider taking over-the-counter pain relievers such as ibuprofen for discomfort. 
  • If you experience bruising, bleeding, changes in vision, or pain upon eye movement, promptly consult a medical professional for evaluation and treatment. 

(Source – Healthline)

In case of a foreign particle in the eye:

  • – Avoid rubbing the affected eye. 
  • – Gently pull down the upper eyelid and blink repeatedly to encourage natural tear production and movement. 
  • – If the particle persists, rinse the eye with an eyewash solution. 
  • – If rinsing proves ineffective, lightly bandage the eye, keep it closed, and seek medical attention promptly.

(Source – Mayoclinic)

Can I make a public liability claim?

If you or a loved one has sustained injuries in a public accident for which you are not at fault, you may be eligible to pursue a public liability claim. Contact our experts today for a free assessment of your case and find out whether you have a claim.

How much time do I have to make a public liability claim?

When initiating a public liability claim, it’s crucial to understand the associated time limitations. Generally, you have a three-year window from the date of your accident or from when your injuries were recognised to file a claim. However, exceptions exist, especially if the claim involves a minor or an individual lacking mental capacity. Irrespective of your circumstances, it’s imperative to promptly seek guidance and assistance from our team of solicitors.

How much does it cost to make a public liability claim?

When filing a public liability claim, the burden of legal fees should not be a worry. By choosing Fletchers Solicitors, you enter into a No Win No Fee agreement, eliminating any upfront costs. Even in the event of an unsuccessful outcome, there are no charges. Our fee is only applicable upon a successful claim and is predetermined. This arrangement allows you to pursue your case without financial obligations. Rest assured; our team of dedicated public liability lawyers are devoted to guiding you through the entire claims process.

Why Choose Fletchers? 

Choosing Fletchers means choosing a dedicated team of public liability solicitors. Our experts have successfully handled many claims just like yours. Ranked among the leading lawyers in clinical negligence and personal injury in the UK, we pride ourselves on providing a personal service. 

The Legal 500 Directory 2024 highlights our “commitment to using technology effectively and offering a supportive, client-focused approach.” 

Fletchers is your trusted partner, ensuring you’re not alone in seeking justice.

Public Liability Claims

The Highways Act 1980

Councils, highways authorities and local authorities have a duty to ensure the safety of all road users on the public highway. This includes public roads, pavements and other areas which are maintainable at public expense. This duty is imposed by the Highways Act 1980. Our specialist team has successfully supported clients in securing compensation when public authorities fall short of their duties. 

Meet some of our public liability claim lawyers

Public Liability Claims

Victoria Marsden
Director of Personal Injury

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Public Liability Claims

Victoria Marsden
Director of Personal Injury

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Public Liability Claims

Suzanne Mason
ELPL Solicitor

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Public Liability Claims

Suzanne Mason
ELPL Solicitor

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Public liability claim FAQs

What evidence do I need to support my public liability claim?

If you believe that you have been involved in this type of accident, we may be able to assist you in pursuing a claim for compensation. To ensure that your case gets off to the best start, it would be helpful if you could:  

Make sure that you have the correct date and location where the accident happened

Take the details of the nearest house or landmark to help us find who is responsible

Take photos showing the cause of the accident and any potential hazard or defect

What is considered a dangerous defect or hazard?

To pursue a claim, we would establish whether the defect or hazard which caused the accident was dangerous and over the required measurements. Courts tend to use the following measurements as guidelines:  

A rise or depression of more than 1 inch (25mm) on a footpath

A rise or depression of more than 2 inches (50mm) on the carriageway

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