Funding cuts and Government numbers game has triggered NHS patient anger, says Medical Negligence Solicitor.

11th March 2019

In response to a Guardian health article that announced public satisfaction with the NHS is at its lowest level for a decade, Medical Negligence Solicitor, Natasha Perkins believes that patient anger is directed at central government and not at NHS staff.

Natasha said: “From my experience of dealing with clients who have been let down by the NHS, and with being an NHS patient myself, the main dissatisfaction with the service is waiting times, lack of face to face contact and feeling like a number rather than a patient.

“Ultimately this comes down to a lack of resources.”

Despite the Prime Minister, Theresa May announcing a £20.5bn-a-year NHS funding boost earlier this year backed by a wilful PR effort building up to the health service’s 70th birthday, barely half of patients that were surveyed (53%) said they are happy with how the NHS is run – the lowest percentage since 2007.

Natasha believes that in the midst of patient dissatisfaction, confidence in the health service is arguably most brittle within local communities.

The survey shows that telephone triage is now commonplace, and something that was once as simple as being able to see the same GP consistently is becoming more and more difficult.

Natasha said: “The personal touch of having a family doctor who you see every time you have an ailment is long forgotten.

“That same family doctor will now have thousands of patients, work long hours and have an extremely tight budget to work from.

“There is now more focus on consulting your pharmacist or using NHS 111. As a professional, I see this as an innovative way of dealing with patients when resources are dry, however this will inevitably have an effect on a patient’s satisfaction.”

Patient and NHS disparity doesn’t end in GP surgeries, with frustration towards longer accident and emergency waiting times increasing widespread disillusionment.

Natasha said:

“There are patients who turn up to their outpatient appointments and have to wait hours because there aren’t enough consultants.

“There are then patients who have to wait months and months for surgery that isn’t technically classed as ‘emergency’, but it is an emergency to them.

“Then there are patients who have to wait weeks before being moved to a ward or unit because there aren’t enough beds.”

Natasha concluded that although it is refreshing that Theresa May has pledged a £20bn-a-year funding boost, it would be narrow minded to think this would change things overnight.

Natasha concluded:

“The NHS has been starved of funding for years and has been promised additional funding in the past (let’s not forget the famous Brexit ‘Leave’ pledge). To expect patient satisfaction to increase suddenly because of that is extremely naïve.

“I very much look forward to seeing the positive changes that this additional funding will bring however they are changes that will take time.”

Categories

Archives

Further Reading…

Forceps negligently used during woman’s first labour

26th February 2019

A 25-year-old woman has received £7,000 after forceps were negligently used and she underwent an unnecessary surgical procedure during labour. The woman, who is from Warwickshire, was admitted to George…

Apprentice Interview: Sam Cropper

8th March 2019

Apprenticeship: Level 3 Paralegal The fifth apprenticeship interview of five in this series is with Level 3 Paralegal, Sam Cropper. Q 1. Briefly describe your overall experience of the apprenticeship?…

You don't have to go through this alone - take the first step now

  • IIP - Investors in People
  • The Sunday Times Top 100 - Best Companies To Work For 2016
  • The Investors In People Awards 2016 - Winner
  • The Legal 500 - Leading Firm 2015
  • The Law Society - Clinical Negligence
  • The Lawyer UK200 - Listed Firm 2015
  • Top Ranked Leading Individual - Chambers UK 2019
    Any Questions?

    We know that making a claim can raise a few questions, here are some of the ones we get asked most often.

    Read our FAQs

    Contact Details
    Phone
    03300 080 321
    Email
    enquiry@fs.co.uk
    Southport
    Dukes House, 34 Hoghton Street, Southport, PR9 0PU
    Manchester
    St James's Tower, 7 Charlotte Street, Manchester, M1 4DZ
    Map of the UK