Stress Awareness Blog: Learning From Mistakes

8th April 2019

In support of Stress Awareness Month, each day this week we will share a personal experience from one of our team members who communicate how they dealt with, or learnt from, a stressful experience.

Customer Contact Team Administrator, Diane McKay opens the series:

“Working for a large supermarket, I took on a higher role and I was made up because it was still within the department I loved.

The hours were long and the job involved hard, physical labour and it meant stepping in to several roles on any given day.

My mistake was believing I had to prove myself against two other people in the same role.

I started work at 5am, often after finishing a shift at 10pm the previous day.

I took shorter lunches and wouldn’t have chance to take a break during a 12 hour shift and I covered absences at short notice.


“I realised that I’m not invincible and my mistake was not delegating work and letting others take advantage.”

All the while I thought that the work I was putting in was appreciated by management.

Sadly, it wasn’t.

It took finding onions in my steak pie one day and breaking down in tears to realise that I really was unhappy and my family life was suffering because of it all.

I just simply had to do something.

In the end, I applied for a job here as a receptionist.

I realised that I’m not invincible and my mistake was not delegating work and letting others take advantage.

Not long after leaving, I finally started to experience a happy work/life balance.”

Further Reading…

When will we get cervical screening right?

18th March 2019

By Hannah Ashcroft, solicitor in the Medical Negligence Department at Fletchers Solicitors Cervical screening in England has faced a series of blunders over the last 12-18 months, with the latest…

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