I am a Solicitor and Solicitor-Advocate and I have worked in personal injury for 15 years. I previously worked at a specialist serious injury practice and joined Fletchers Solicitors 3 and a half years ago to run the Serious Injury Team and the Court of Protection Team (over 30 people in total), as well as joining the Senior Management Team.
What does your role as Head of Serious Injury require?
My time is divided between working on my own catastrophic injury cases, managing my teams, and also devising and driving strategies for the continued success and growth of the areas of the business that I head up.
Dealing first with my own caseload, I only deal with cases of the utmost severity (predominantly severe brain injury and spinal cord injury cases) ranging in value from 1m but mostly significantly in excess of this. I am ably assisted by another serious injury solicitor Ged Horton, a trainee solicitor Aimee Moorcroft and another assistant Gemma Roberts who has just completed her Legal Practice Course. We in turn are supported by a further team of paralegals and secretaries within the Serious Injury Team.
All of my specialist lawyers work with this structured level of support and I genuinely believe that we have the best team of people, organised, trained and structured in the very best way, to ensure every member of my Serious Injury Team delivers the most comprehensively excellent service.
How do you help develop your teams?
In terms of devising and implementing strategies for the continued success and growth of my teams, I work most closely with members of the Board and other heads of departments. I do enjoy this part of my role, as it involves me in shaping direction and growth and brings me into contact with other individuals and teams within the business.
What is the most satisfying part of your job?
The most satisfying moment of all is when we settle a client’s case, knowing that we have done the best job possible for the client and they can go on maximising their potential for the future. No amount of money can return that person to the position they were in before their accident; the money they receive is scant compensation for a life turned upside down by permanent, serious injury. Nevertheless, it will at least mean they can focus on a brighter future without worrying about how they will meet the costs of their changed needs resulting from the accident.
What do you enjoy most about your role?
I am very lucky because I honestly love my job. I enjoy every aspect of it and the variety that it brings. However, more than anything, I thrive on dealing with my cases and getting the very best results for my clients. My cases run for several years during which you develop an intensely close relationship with clients and their families. The devastating impact that a catastrophic injury has upon a person and their family cannot be over-stated. To be instructed by that person or their family to represent them is a massive responsibility. In return, for demonstrating expertise and empathy, you are allowed into the family’s trust at a time when they are at their most vulnerable and I will never cease to recognise what a privilege that is.
I also enjoy the fact that I come into close contact with so many other people in dealing with my cases; other lawyers and barristers, judges, large insurance companies, medical experts and therapists, clinical treating teams, charities, etc. I also deal with the media and press extensively as part of my role, which is always interesting as well as a little unnerving at times!