Seven ways for the NHS to become more transparent

29th July 2013

Duty of Candour
An obligation to report mistakes, both internally and to the patients they affect, would help to reduce the frequency of medical negligence and improve trust between practitioners and their patients.

A new definition for ‘mistakes’
One step beyond a Duty of Candour, a broader understanding of what constitutes a mistake in healthcare would similarly lift transparency within the NHS. A mistake may not eventuate in harm, but reporting on a missed step in protocol for instance could highlight areas for improvement.

Communicate
It seems obvious, however evidenced breakdown in channels of communication has led to countless instances of patient neglect. As a firm which has seen a rise in the number of clinical negligence claims we deal with this year alone, our fear is that communication between both patient and doctor, as well as between management and staff, lacks consistency at present.

Incentives
Incentives like counselling and financial support for time spent aiding investigations outside of work hours would likely help to encourage transparency amid a culture of silence. Helping staff at every level to speak out when things go wrong will only help systems improve.

The value of the NHS
If a more transparent NHS means the service can continue to function and provide world-class care, it’s important to promote the value of the service to those that work within it. From the ground up, educating health workers on the importance of transparency in care will also help to shift attitudes against reporting mistakes.

Instil confidence
As part of their ongoing professional development, NHS staff could benefit from peer mentoring, sharing experiences and advice to mediate their skills and confidence.

Share the journey
Every day we read about cover-ups or a degree of scandal within the NHS. Publicising the work the NHS is undertaking to implement change, as well as admitting when things go wrong in a timely manner and not years afterward.

Categories
Archives

Further Reading…

The Care Quality Commission report

13th December 2016

A major NHS inquiry has found that hospitals are failing to investigate far too many deaths and frequently ignore the concerns of bereaved relatives. The report, commissioned by NHS England,…

Graham Rumsey clinches second place in Championship finale!

26th October 2016

Over the last 6 months, Fletchers have been proud to support British Rallycross driver Graham Rumsey in his racing endeavours, and sponsor his Hot Hatch. Graham and his Citroen Saxo have travelled around the country, going from strength to strength on the race track.

The Lawyer – Hot 100 2017!

1st February 2017

We’re delighted to announce our CEO, Ed Fletcher, has been named by The Lawyer in their prestigious┬áHot 100 UK lawyer list for 2017! Ed beat off stiff competition to be…

Looking to make a claim?

Get in touch now to start your journey

Talk to us now on

03300 080 321

  • Top Ranked Leading Individual - Chambers UK 2016
  • The Sunday Times Top 100 - Best Companies To Work For 2016
  • The Lawyer UK200 - Listed Firm 2015
  • The Law Society - Clinical Negligence
  • The Legal 500 - Leading Firm 2015
  • The Investors In People Awards 2016 - Winner
  • Lexcel - Excellence in Legal Practice Management and Client Care
  • IIP - Investors in People
  • sia - Spinal Injuries Association
  • MASS - Motor Accident Solicitors Society
  • Apil - Association of Personal Injury Lawyers
  • Headway - The Brain Injury Association
  • avma - Action Against Medical Accidents
  • Backup Trust - Transforming Lives After Spinal Cord Injury
  • Child Brain Injury Trust