“What I like about Fletchers is the fact that they cover all the bases. Everything is simplified for us and all technical terms have been brought down to laymen’s terms for us so it’s been easy to follow.  We’ve been kept in the picture constantly and we’ve been able to get in touch with Trevor Ward at Fletchers, even at the weekends.  We know we can just pick up the phone and call him.  He’s always there for us.  A lot of the load has been lifted off us and Fletchers have taken that on our behalf and very kindly organised everything for us.  They’ve bent over backwards for us, really.”