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The Operations Team

Alex Hatchman

Chief Strategy and Operating Officer

Alex has over 10 years’ experience as a senior executive, specialising in running and transforming large retail operations. Before joining Fletchers Alex worked for Coles in Australia, as the General Manager of Stores Transformation. In October 2018, Alex won the Law Society’s Excellence in Practice Management Award.

Alex Kenny

Director of Marketing and Customer

Alex has worked at Fletchers since 2003 and is now our Director of Marketing and Customer and is in charge of spreading the word about the outstanding services that Fletchers provides to their customers. Alex oversees all of the firm’s marketing and is responsible for the firm’s different brands and our overall reputation. His strategic planning, insight and innovation in legal marketing has helped lead Fletchers towards becoming market leaders in our niche fields.

Dan Taylor

Director of Systems and Security

Joining Fletchers in 1996, Dan is now our Director of Systems. He is responsible for ensuring that the legal teams are fully supported by the firms IT systems, support structure and processes. Throughout his career at Fletchers, Dan has been a driver of innovation across the firm and has helped Fletchers lead the way when it comes to new, quicker and better ways of offering legal services to customers.

Tim Scott

Director of People

As our Director of People, Tim helps to shape and manage our People strategies to continue to attract, develop, support and retain talented people. Tim joined Fletchers in early 2017 bringing with him over 20 years’ experience in HR roles, across a variety of sectors. He ensures all team members at Fletchers can fulfil their maximum potential as we continue to rapidly grow.

James Alexander

Director of Digital and Disruption

James joined Fletchers in 2019 as Director of Digital and Disruption to head up the newly formed Disruption Lab. James brings with him a number of years’ experience in Technology Consulting, and will help ensure Fletchers’ ambitious plans for the future are supported by a suite of technology solutions that allows them to reach their full potential. James will be exploring the best of lawtech innovation to disrupt both internal systems and the way Fletchers interacts with customers through technology.

Tom Henry

Director of Operations

Tom joined Fletchers as Director of Operations in July 2019.
Within his role, Tom ensures that we develop and maintain ways of working across Fletchers to deliver excellent service and enable us to continue to grow.
Tom has a background in Operations Transformation and Business Improvement, having worked as a consultant for the last eight years.

Sophie Wright

Director of Strategy and Transformation

Sophie joined Fletchers in 2019 as the Director of Strategy & Transformation. Within her role, Sophie is responsible for leading the development and delivery of Fletchers’ strategic plans. She ensures we have the right information to make smart business decisions, putting our customer at the heart of everything we do. With a background in Consulting, Sophie brings with her a wealth of experience in leading large strategic programmes.

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  • IIP - Investors in People
  • The Sunday Times Top 100 - Best Companies To Work For 2016
  • The Investors In People Awards 2016 - Winner
  • The Legal 500 - Leading Firm 2015
  • The Law Society - Clinical Negligence
  • The Lawyer UK200 - Listed Firm 2015
  • Top Ranked Leading Individual - Chambers UK 2019