Emma Potter

I am a Partner and Team Leader of the serious injury team based in Guildford, Surrey.

Since qualification in 1999, my expertise has been focussed upon supporting my clients following serious and catastrophic injury. My clients are not just limited to the local area and I am quite happy to act for any injured person, who needs my help.

With many years of success, I represent both adults and children who have suffered complex and often life-changing injuries whether in a road traffic collision, accident at work or in a public place.

Securing early access to rehabilitation, financial support, and the right care and assistance is vital in most cases. Adopting a client focused approach, I work in close partnership with my clients and their families to identify their immediate needs and long-term goals, ensuring a tailored legal strategy that puts their best interests first.

I don’t shy away from difficult cases, where responsibility for the accident may not be straight forward. This can often be where I have to liaise with the police, Health & Safety Executive or there are numerous parties who may be involved.

I am also regularly instructed by clients who wish to transfer their serious injury claims from other law firms. I take pride in offering clear, compassionate, and strategic legal support—especially when clients feel their current solicitor isn’t meeting their expectations.

My role is more than just being a solicitor, offering technical legal advice.

With compassion and understanding the unique challenges that injured clients and their families face, I can navigate them through the claims process to successful settlement with the aim of rebuilding their lives as much as possible.

Life-changing support following a spinal cord injury

After a tree with extensive decay fell on our client, he sustained a catastrophic spinal cord injury that left him paraplegic. A seven-figure settlement secured funding for lifelong care, rehabilitation and specialist equipment. It also provided suitable accommodation and support to help him maintain as much independence as possible.

Seeking answers after a fatal house fire

Our client’s family lost a loved one in a house fire caused by a defective Hotpoint dishwasher. Through the inquest process, important safety concerns were raised about faulty household appliances and product recalls. The case helped shine a light on wider consumer safety issues and the need for stronger protections.

Answers for a family after a fatal appliance fire

Following the death of a family member in a house fire, our clients sought answers about how the tragedy occurred. I represented the family at the inquest, where the Coroner found that a Hotpoint dishwasher caused the fire. The outcome provided clarity for the family and highlighted important product safety concerns.

Outside work, as my children are now older (although still needing help!) I have found a new passion in yoga and continue to convince myself that early morning running, is still enjoyable. Gardening and cooking fill my weekends around the usual house cleaning – but nothing beats spending time with my family and friends.