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Holiday accident claims

A serious injury on holiday can turn your life upside down. If your accident happened during a package holiday and was caused by someone else's negligence, you may be entitled to make a claim. Our specialist holiday accident lawyers handle complex, high-value cases on a No Win, No Fee basis.

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Author

Ross Smith

International Injuries Team Lead

Reviewer

Jamil Mohammed

Solicitor

Last Updated

19th July 2026

Can I make a holiday accident claim?

You may be able to make a holiday accident claim if you were injured during a package holiday because of someone else's negligence. A serious injury abroad can affect everything in your everyday life, from your ability to move around independently to your relationships with loved ones, and you shouldn't have to face the consequences alone.

Claims most commonly arise under the Package Travel Regulations, which apply where your trip included two or more elements sold together, such as flights and accommodation together, or accommodation and transfers. Where this structure exists, the UK tour operator may be legally responsible for your injury, even if the accident happened overseas. This means you may be able to bring your claim in England and Wales, rather than pursuing a foreign hotel or activity provider abroad.

A valid claim can arise from many different situations, including poor maintenance of facilities or inadequate safety standards. You could also have a claim if your were injured on negligently organised or supervised excursions, or unsafe transport. To succeed, it must be shown that the tour operator, or a supplier they are legally responsible for, breached their duty of care and caused your injury.

If you’re unsure whether your situation qualifies, it’s still worth speaking to us. In most cases you have three years from the date of your accident to make a claim, though certain circumstances, such as claims involving minors or complex international cases, may affect that limit. We’ll tell you honestly whether you have a case.

Example of a holiday accident claim

Imagine a holidaymaker who is injured during a boat excursion booked through their tour operator’s representative at the hotel. The boat lacks adequate safety equipment and the activity is poorly supervised, causing a serious fall and multiple bone fractures. Because the excursion was sold through the tour operator, responsibility may fall under the Package Travel Regulations, making this a valid holiday accident claim against a UK-based company.

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What compensation can help with

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Covering the real costs of a serious injury, now and in the future.

Holiday accident compensation is not simply about acknowledging what happened. It is about making sure you have the financial support to recover and can access the right care while you rebuild your life, no matter how long it takes.

The value of a claim depends on the severity of your injury and its impact on your life. In serious cases, compensation has to address what has already happened to you, as well as what you might need in the future. Our team will work carefully to identify and evidence every financial consequence, so your compensation reflects the true scale of what you have been through.

In more serious cases, some clients need long-term support or changes to their living environment. Any compensation is carefully tailored to reflect your individual circumstances and what you need now as well as in the future.

A successful holiday accident claim can help cover the pain and emotional impact of the injury, along with lost income if your ability to work has been affected. It can also support the cost of medical treatment and rehabilitation, as well as care needs or necessary adaptations if your injuries are more severe.

Understanding the potential value

No two cases are the same. The value of a holiday accident claim depends on many factors including the severity of your injury and the level of care you need going forward. For example, we acted for a client injured on a package holiday in Tenerife who slipped on unsafe hotel steps and suffered several injuries including spinal fractures. We secured £25,000 in compensation after showing mandatory safety standards had not been met by the stairs she had slipped on.

Understanding interim payments

We understand that waiting for a claim to conclude can put real financial pressure on you and your family. Where possible, we will seek interim payments on your behalf. These are funds released during the claims process, before a final settlement is reached. This can allow you to access rehabilitation, specialist equipment or care at an earlier stage, without waiting until the end of your case. You should not have to put your recovery on hold while your claim progresses.

Specialist holiday accident solicitors

Our team specialise in serious, complex holiday injury cases across borders.

Why choose Fletchers for your holiday accident claim?

Serious holiday accident claims can be incredibly complex as they involve cross-border legal issues and international supply chains, so the team around you really matters. At Fletchers, our solicitors specialise in high-value, catastrophic injury cases, with deep expertise in the Package Travel Regulations and international litigation. We bring together legal knowledge and genuine care to give you the best possible chance of a successful outcome.

Expertise you can rely on

  • Specialist holiday accident and catastrophic injury solicitors, with extensive experience in cross-border claims
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  • In-depth knowledge of the Package Travel Regulations and post-Brexit international litigation
  • International network of legal partners to manage complex jurisdiction and cross-border cases
  • Experience handling high-value claims involving traumatic brain injury, spinal cord damage, amputation, severe burns and fatal accidents
  • Dedicated rehabilitation and wellbeing support, helping you access care and treatment at the earliest stage
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  • No win, no fee, so you can pursue your claim without financial risk

You're not alone

We understand what you're going through.

Suffering a serious injury on holiday is a deeply traumatic experience. You may have needed emergency treatment abroad, or sought medical care back in the UK and found yourself facing a long and uncertain road to recovery. Beyond the physical recovery, many people experience a real change in their confidence and sense of what the future holds.

We also understand the financial pressure that can follow a serious holiday injury. Lost income and ongoing medical treatment, as well as rehabilitation costs and care needs can mount up quickly, creating additional strain at exactly the time when you should be focused on getting better.

We have supported many clients in exactly this position. People who felt overwhelmed by the complexity of a claim involving a foreign country. People who were unsure whether they had a valid case, or who didn’t know where to start. What they had in common was that they needed someone to listen, to take on the complexity on their behalf, and to fight for an outcome that genuinely reflected what they had lost.

That is what we are here to do. We will handle every part of the process, from investigating liability and gathering evidence, to negotiating with major tour operators on your behalf, and we will keep you informed at every stage. You don’t need to chase foreign businesses or navigate unfamiliar legal systems yourself. We’ll take care of it.

FAQs about holiday accident claims

What is a holiday accident claim?

A holiday accident claim is a legal process to recover compensation if you were injured during a package holiday that included at least two elements, such as flights and accommodation. Under the Package Travel Regulations, the UK tour operator may be legally responsible for your injury, even if the accident happened overseas. Our holiday accident lawyers will help you establish liability and pursue the compensation you deserve.

What needs to be proven in a holiday accident claim?

To succeed in a holiday accident claim, it must be shown that the tour operator, or a supplier they are legally responsible for, breached their duty of care under the Package Travel Regulations, and that this breach caused your injury. This is a legal process that requires careful analysis of the contractual structure of your holiday and the circumstances of the accident.

You are not expected to gather complex evidence or correspond with foreign businesses yourself as our team takes responsibility for building the case from the outset. This may involve reviewing accident reports and maintenance logs and examining risk assessments, as well as analysing your booking documentation and excursion contracts.

Medical evidence is also central to the valuation of your claim. Independent experts assess the extent of your injury and its long-term consequences. In some cases, local safety regulations and industry standards in the country where the accident occurred must also be considered. We manage the entire evidential process, including cross-border enquiries where necessary.

How much holiday accident compensation could I receive?

The amount of compensation you could receive depends on the severity of your injury and its long-term impact on your life. A holiday accident compensation claim may cover pain and suffering and loss of earnings (including future losses) if you are left unable to work. It can also help cover medical expenses incurred abroad, as well as rehabilitation and therapy costs. In addition to the cost to you, compensation can help cover the travel expenses for close family members. In serious cases involving catastrophic injury, the overall value of a claim can be significant. We will work to ensure every financial consequence is properly identified and evidenced.

How long do I have to make a holiday accident claim?

In most cases, you have three years from the date of your accident to make a holiday accident claim. However, certain circumstances, such as claims involving minors or complex international cases, may affect the time limits that apply. If you are unsure, it is always worth speaking to us as early as possible so we can advise you on your position.

Can I claim for an accident on holiday abroad?

Yes. Many accidents that happen abroad can be pursued against the UK tour operator under the Package Travel Regulations, which often allows claims to be brought in the courts of England and Wales. This means you may not need to bring proceedings in a foreign country. Our holiday accident lawyers handle cross-border claims and will advise you on the correct jurisdiction from the outset.

Who is responsible if I was injured on a holiday excursion or activity?

This depends on how the excursion was arranged. Where an excursion was booked as part of your original package holiday, responsibility will often fall within the scope of the Package Travel Regulations, and the UK tour operator may be liable for the negligence of the local supplier who delivered the activity.

Excursions booked through a hotel representative during your stay can present a more nuanced position. Liability may still attach to the tour operator depending on how the excursion was marketed and sold, or documented. Activities booked independently or directly with a local provider may fall outside the package structure, in which case different jurisdiction and liability considerations apply.

Our team carefully analyses booking confirmations, invoices, excursion tickets and terms and conditions to identify the correct defendant and establish responsibility.

Are package holiday claims different after Brexit?

Some aspects of international personal injury litigation have changed following Brexit, particularly in relation to enforcement and cross-border procedure. Our team stays fully up to date with these developments and advises on the correct jurisdiction from the outset to protect your position.

Do I need a specialist holiday injury lawyer?

If your injury happened abroad, it is strongly advisable to instruct a specialist international injury lawyer. Holiday accident claims involve complex legal issues and our team manages the entire process, from identifying the correct defendant to gathering evidence and pursuing negotiations, so you don’t have to.

Can I make a No Win No Fee holiday accident claim?

Yes. We offer No Win, No Fee funding for eligible serious holiday injury claims. This means no upfront legal fees and no costs if your claim is unsuccessful. If your claim succeeds, a success fee is deducted from the compensation recovered. The percentage is agreed with you before you start your claim and is capped in accordance with legal regulations. We explain the funding arrangement clearly before you proceed, so you know exactly how costs are calculated and what you will receive.

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