How Fletchers Helped Clients Win the Compensation They Deserved

Pedestrian receives £9k in compensation after being injured while crossing the road 

The incident 

Our 46-year-old client was attempting to cross a two-lane road in Norfolk. As she was waiting by the side of the road awaiting an appropriate and safe time to cross, a car in the first lane stopped and allowed her to cross. As she was walking across the road, and had passed the stopped car, another car in the second lane drove along and in doing so hit our client. 

Effects of our client’s life 

As a result of the incident, our client suffered the following injuries: 

• Shoulder injury 

• Back injury 

• Hip injury 

• Soft tissue injury to her ankle 

• fractures in her right foot

One of the main effects on our client’s life was that due to her injuries she was required to attend physiotherapy session and the pain and discomfort in the initial weeks post-accident.

In addition to this, the incident, also had a big impact on our client’s husband, who had to take time off work to support his wife whilst she required and help her around the house. It has also been upsetting for her children,

Fortunately, our client is a freelance worker and did not have a busy workload at time of the incident, so she suffered minimal loss of income.

The case and outcome 

The case came through to Fletchers through the Ministry of Justice claims portal and Chartered Legal Executive Nina Haddock handled the claim.

An admission of liability was made by the third-party and a settlement offer of £9,395.21 was made. This offer was accepted by our client who is now able to move forward from the incident.

If you have been injured in an accident that wasn’t your fault, you may be eligible to claim compensation, speak with one of our experts today to find out more. 

£5000 secured for client following car accident 

The incident 

Our 47-year-old client was driving home from work, in the left-hand lane on Hulley Road, driving in the direction of Silk Road. Due to a build-up of traffic ahead, he was forced to slow down and come to a stop at a roundabout. As the traffic began to move again, our client was about to pull away, when the third-party crashed into the back of our client’s vehicle. 

Injuries sustained 

As a result of the collision, our client suffered the following injuries: 

• Whiplash 

• Back pain 

• Bulging discs in his spine 

In addition to the physical suffering our client sustained, he also suffered psychologically, through situational anxiety following the accident. 

The case 

An Associate solicitor at Fletchers handled the claim once it had come through to Fletchers after it had dropped out of the Official Injury Claim (OIC) portal as the other side said he needed to appoint solicitors. 

Once the claim had come through to our team, they needed to gather further medical evidence to be able to quantum his claim.  

A further obstacle our team had to overcome was no witnesses of the accident, came forward. However, they were able to recover rear view dashcam footage from our client’s vehicle which helped paint a better picture of the incident. 

Liability was actually verbally admitted at the scene be the third-party driver.  

Liability was later admitted on the Ministry of Justice Portal. 

A medical report was submitted to the insurers, and an interim payment request was made which the insurers agreed to, and a general interim payment was provided in the sum of £1000 to be offset against the claimants claim once the value was agreed.  

The third-party insurers, raised some concerns with the claim as they had initially arranged for the Claimant to be seen by a GP when the claim was on the OIC portal and Fletchers were not involved. However, the insurers then an offer before the final medical evidence was received.  

The outcome 

Before our team received a final medical evidence report, an offer of £5000 was made by the third-party insurer, which out client wished to accept. 

Reflecting on the settlement, our client said: ‘I glad the claims process has come to an end, and I am now able to move on from the incident’. 

If you’ve been injured in a car accident, our expert team may be able to help you claim compensation. Speak to one of our experts today for a free consultation. 

Injured charity worker secures compensation after workplace fall 

The incident 

Our client, a dedicated charity worker for Cancer Research, as a delivery and collection driver. On the day of the incident, he was sent to Holyhead to collect two chests of drawers without any help or lifting equipment. With no appointed assistance, he had to rely on the resident at the property, who had a visible limp to help him carry the heavy furniture. 

In an attempt to manoeuvre the chest of drawers safely to his van, our client walked backwards while the resident faced forwards. Unfortunately, whilst doing so, he tripped on a step and fell, resulting in a painful ankle injury. 

The impact on our client’s life 

The fall caused an ankle inversion injury, which significantly affected our client’s mobility and daily life. Medical professionals predicted a recovery time of 3 to 4 months, during which he had to rely on his wife for day-to-day support. 

Unable to work during this time, he missed 6 to 7 weeks of employment and underwent three physiotherapy sessions to aid his recovery. The sudden disruption placed both physical and emotional strain on him and his family. 

Allegations and legal arguments 

It was alleged that our client had not been given proper assistance or equipment to perform his duties safely: 

• No co-worker was assigned to help with heavy lifting 

• No PPE, such as protective boots, was provided 

• No lifting equipment was made available 

These oversights led directly to the unsafe working conditions that caused our client’s injury. 

Legal proceedings 

Liability was quickly admitted via the Ministry of Justice portal, but due to inadequate evidence provided by the defendant, particularly in relation to our client’s earnings, the team handling the claim (headed up by Litigation Executive Justine Murtagh) exited the portal and escalated the matter. 

Despite providing medical and losses evidence, the defendant failed to make a timely settlement offer. We issued proceedings and made a Part 36 offer. The defendant countered with an offer of £2,800, which we reviewed with our client. We advised exploring whether the defendant would be willing to settle closer to £3,500. 

After discussions, a final offer of £3,300 was accepted, securing a fair outcome without prolonging the distress. 

A positive resolution 

Litigation Executive Justine Murtagh, who led the claim at Fletchers Solicitors, reflected: 

“I am pleased we secured a good result for our client, and he can now put this behind him.” 

If you’ve been injured at work due to inadequate support or equipment, our experienced team is here to help you explore your legal options with compassion and confidence. Speak to an expert today.