Supermarket accident claims

If you were injured in an accident at a supermarket, you may be able to make a supermarket accident claim. Our expert team can take on the hard work and guide you through the process step by step.

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Author

Angela Dobbs

Partner, Head of Personal Injury

Reviewer

Victoria Marsden

Director of Legal Excellence

Last Updated

15th July 2026

Can I make a supermarket accident claim?

You can make a supermarket accident claim if you suffered an injury in a supermarket, shop or store that was not your fault. Under legislation called occupiers' liability, supermarkets have to take reasonable steps to protect you from harm in all areas. That includes the shop floor, car parks, entrances, trolley bays, in-store cafés and petrol forecourts.

We’ve represented clients for these types of accidents in supermarkets and more, including injuries caused by: Falling stock; cages and pallets; wet floors; blocked aisles; faulty equipment; outside hazards: Tripping or falling on damaged surfaces, uneven paving, potholes or wet entrance areas.

To succeed, we need to show that the supermarket, store owner or business responsible for the premises failed in its duty of care, and that this failure led directly to your accident and injury. Our team have handled many cases just like yours, and we have the skills and expertise to investigate on your behalf.

You can still make a claim even if you think you were partly responsible for the accident. There are time limits on supermarket accident claims, so get in touch with us as soon as you can to tell us what happened to you.

Example of a supermarket accident claim

Whilst shopping, stock falls from a poorly stacked shelf and may have struck you – resulting in injury. If we can argue that the supermarket failed in its statutory duty of care to take all reasonable steps to keep you safe, you may be able to make a claim.

Common supermarket accident claims we support

Expertise you can trust

9/10 clients would recommend us
APIL Accredited Experts
4000+ client outcomes achieved in the last 12 months

What compensation can help with

Mid adult woman stands at window with hot drink

Recovering lost income and covering future care.

The amount of compensation you can claim for a supermarket accident depends on how serious your injury was and how long it took you to recover. The impact it had on your work and daily life is also taken into account.

Make sure you keep any receipts, wage records, invoices or travel records you have. This gives your solicitor the evidence they need to show the financial effect of your accident in your special compensation.

Understanding the potential value

One of our clients, a supermarket employee, suffered shoulder, neck and arm injuries when a shelf collapsed while she was working. We secured £7,200 in compensation. Employees as well as shoppers can claim compensation for injuries in supermarkets. The value of a supermarket accident claim depends on the injury and its impact on a person’s life. That’s why the actual awards are different from case to case.

Understanding general and special damages

There are two types of compensation, general and special. General damages cover pain, suffering and loss of amenity. For example, minor injuries, which you may recover from relatively quickly, you will receive a smaller amount. A more serious shoulder accident that has a large impact on your life will settle for more. You also get special damages which cover money you lost because of the supermarket accident. This includes lost earnings, treatment, travel, care, and adaptation you’ve had to make to your home or car. It also includes future support costs for more serious injuries.

Specialist supermarket accident claim solicitors

We represent clients through their supermarket injury claims.

Why choose Fletchers for your supermarket accident claim?

Since 1987, we’ve represented clients who have been injured in public spaces because of failures in duties of care. That includes against many of Britain’s leading supermarket chains. We’ve also achieved many important accreditations that see us recognised as one of the UK’s leading legal firms.

Expertise you can rely on

Lexcel accredited by the Law Society
Solicitors accredited by the Association of Personal Injury Lawyers (APIL)
Ranked by Chambers and the Legal 500
Recognised with national personal injury awards
A trusted partner of the Spinal Injuries Association
We work on a ‘No Win, No Fee’ basis

You’re not alone

We know you want to focus on getting better.

The last thing anyone expects when going shopping at a supermarket is to be involved in an accident. But when one does happen, it leaves you with pain, disruption, and unexpected costs.

For many clients, they have to take time off work, meaning they lose out on earnings. In addition to the pain the injury causes, they’re out of pocket financially and not able to do everything they used to be able to do until they recover. A supermarket injury can affect your independence, confidence, and lifestyle.

Many clients wonder if it’s worth going for compensation. The clients we have secured compensation for tell us it’s definitely worth it. Not only does it relieve some of the financial pressure they’re experiencing, but they feel it’s justice for what they’ve been through. We’re always there to give you updates and answer any questions you have so you always know what is happening.

People we’ve supported

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FAQs about supermarket accident claims

Can I claim for an accident in a supermarket?

You may be able to make a compensation claim against a supermarket for an injury caused by their failure to take reasonable steps to keep you safe.

How long after a supermarket accident can I make a claim?

You have three years from the date of the accident to start a claim, or you first realised the accident was the cause of your injury. There may be exceptions, including claims for children or people who lack mental capacity, so it is best to get advice early.

How long does a supermarket accident claim take?

In simpler cases, where an injury is minor and the supermarket admits liability, reaching a settlement may only take a few months. In more complex cases with more severe injuries and disputed liability, it can take between two and three years.

How do I start a supermarket accident claim?

Start by contacting Fletchers for a free initial assessment. We’ll ask what happened, where it happened, what injuries you suffered and how those injuries have affected your life.

Do supermarket accident claims go to court?

Most supermarket accident claims don’t go to court and settle through negotiation. If your case does go to court, then your solicitor manages the whole process for you.